Terms of Service 

Last updated: 3 May 2026

Welcome to Gifting Canteen ("we", "us", "our"). These Terms and Conditions govern your use of our website https://giftingcanteen.com and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

1. General

1.1 These Terms apply to all users of the website and all purchases made through it.

1.2 We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being published on the website.

1.3 You must be at least 18 years old or have permission from a parent or guardian to use this website.

2. Products

2.1 We sell a curated range of products including, but not limited to, perfumes, skincare products, chocolates, treats, and gift hampers.

2.2 All product descriptions, images, and pricing are provided as accurately as possible. However, we do not guarantee that all information is completely error-free.

2.3 Product packaging may vary slightly from images displayed on the website.

2.4 All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

3. Orders

3.1 By placing an order, you agree to provide accurate and complete information.

3.2 Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order.

3.3 We reserve the right to cancel or refuse any order at our discretion, including but not limited to suspected fraud, pricing errors, or product unavailability.

3.4 If we cancel your order after payment has been made, a full refund will be issued.

4. Pricing and Payment

4.1 All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

4.2 Prices include GST where applicable, unless stated otherwise.

4.3 We reserve the right to change prices at any time without notice.

4.4 Payment must be made in full at the time of purchase using the payment methods provided on the website.

5. Shipping and Delivery

5.1 We deliver within New Zealand and may offer international shipping where specified.

5.2 Estimated delivery timeframes are typically 5–10 business days, depending on stock availability and location.

5.3 Delivery timeframes are estimates only and are not guaranteed.

5.4 We are not responsible for delays caused by courier services, customs, or events beyond our control.

5.5 Risk of loss or damage passes to you once the order has been delivered to the specified address.

6. Returns and Refunds

6.1 Due to the nature of our products (including perfumes, skincare, and food items), we do not accept returns for change of mind.

6.2 If a product arrives damaged, defective, or incorrect, you must notify us by email within 48 hours of delivery.

6.3 Where required under the New Zealand Consumer Guarantees Act 1993, we will provide a repair, replacement, or refund.

6.4 To request a return or refund, please contact us within 48 hours with your order number and supporting photos. If approved, we will organise the return process with you directly.

7. Consumer Guarantees Act

7.1 Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.

7.2 If you are purchasing for business purposes, you agree that the Consumer Guarantees Act does not apply to the extent permitted by law.

8. Intellectual Property

8.1 All content on this website, including text, images, logos, and branding, is the property of Gifting Canteen and is protected by intellectual property laws.

8.2 You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

9.2 Our total liability for any claim relating to a product or order is limited to the amount paid for that product.

10. Privacy

10.1 Your use of this website is also governed by our Privacy Policy.

10.2 We collect and use personal information in accordance with the Privacy Act 2020 (New Zealand).

11. Third-Party Services

11.1 We may use third-party platforms (such as payment providers and couriers) to facilitate our services.

11.2 We are not responsible for the actions or policies of third-party providers.

12. Governing Law

12.1 These Terms are governed by the laws of New Zealand.

12.2 Any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

13. Contact Us

If you have any questions about these Terms, please contact us:

Gifting Canteen
Email: contact@giftingcanteen.com
Website: https://giftingcanteen.com

By using our website and placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Policy 

Last updated: 3 May 2026

We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

Information We Collect

• Name

• Contact details (email, phone number)

• Shipping and billing address

• Payment information (processed securely via third-party providers)

• Website usage data (cookies, analytics)

How We Use Your Information

• To process and deliver your orders

• To communicate with you

• To improve our website and services

• To comply with legal obligations

Sharing Your Information

We only share your information with trusted third parties such as payment processors and courier services where necessary to provide our services.

Your Rights

You have the right to access and request correction of your personal information.

Contact

Email: contact@giftingcanteen.com

Refund Policy 

Last updated: 3 May 2026

Due to the nature of our products (including perfumes, skincare, and food items), we do not offer returns for change of mind.

Damaged, Faulty or Incorrect Items

• You must notify us by email within 48 hours of delivery

• Provide your order number and clear photos of the issue

• Once approved, we will arrange the return or replacement

Eligibility

Items must be unused and in original packaging unless faulty.

Consumer Rights

Nothing in this policy overrides your rights under the Consumer Guarantees Act 1993.

Shipping Policy 

Last updated: 3 May 2026

Delivery Areas

We ship within New Zealand and may offer international shipping where specified.

Timeframes

Orders are typically delivered within 5–10 business days, depending on stock availability and location.

Processing

Orders are processed as quickly as possible. Delays may occur during high-demand periods.

Delivery Issues

We are not responsible for courier delays, lost parcels, or incorrect addresses provided at checkout.

Contact

For shipping enquiries, contact: contact@giftingcanteen.com

Disclaimer

Last updated: 3 May 2026

General Disclaimer

All products sold on this website are provided for general use and gifting purposes. While we take care in selecting high-quality items, we make no guarantees regarding individual results or experiences.

Skincare & Fragrance

• Products may contain ingredients that can cause allergic reactions or sensitivities

• We recommend patch testing skincare products before full use

• Discontinue use if irritation occurs

• We are not responsible for adverse reactions where ingredient sensitivities exist

Product Use

All products must be used in accordance with their intended purpose and any provided instructions.

External Brands

We stock third-party brands. All trademarks, product names, and brand names remain the property of their respective owners.

Limitation

To the fullest extent permitted by law, Gifting Canteen is not liable for any loss, damage, or injury resulting from the use or misuse of products purchased from our website.

Business Information

Gifting Canteen
NZBN: 9429053636737

Registered Address:
147 Nelson Street
Auckland Central, 1010
New Zealand

Contact:
020 448 1849
contact@giftingcanteen.com