Shipping policy
We take great care in preparing and delivering your gifts so they arrive beautifully and on time.
Processing & Dispatch Time
All orders are prepared and dispatched within 5–10 business days, depending on stock availability. We aim to send your order as soon as possible and will keep you updated if there are any delays.
Shipping Timeframes
- Standard Delivery (NZ-wide): 2 – 5 business days after dispatch
- Rural Delivery: Please allow an additional 1–2 business days
You’ll receive a tracking number once your order has been dispatched.
Shipping Costs
Shipping rates are calculated at checkout based on your location. All costs will be clearly shown before payment.
Delivery Information
Please ensure all delivery details are correct when placing your order. We are not responsible for delays or failed deliveries due to incorrect addresses.
Gift Packaging
All items are carefully packaged and presented ready for gifting, ensuring they arrive in perfect condition.
Delivery Issues
If your order arrives damaged or goes missing, please contact us within 48 hours of delivery and we’ll work with you to resolve the issue promptly.