Contact Information Policy

This Contact Information Policy explains how Gifting Canteen collects, uses, stores, and protects customer contact information provided through our website and services.

By using our website or placing an order, you agree to the practices outlined in this policy.

1. Information We Collect

Gifting Canteen may collect customer contact information including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account and order-related communication details

Information may be collected when you:

• Place an order
• Create an account
• Subscribe to marketing communications
• Contact customer support
• Participate in promotions or surveys

2. How We Use Contact Information

Your contact information may be used to:

• Process and fulfil orders
• Deliver products and gift cards
• Verify transactions and prevent fraud
• Provide customer support
• Send order updates and service notifications
• Respond to enquiries
• Improve our services and website experience
• Send promotional or marketing communications where permitted

3. Marketing Communications

Customers may receive promotional emails, SMS messages, or marketing communications from Gifting Canteen if they:

• Opt in to receive marketing, or
• Purchase from us where permitted under applicable laws

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

4. Sharing Information

Gifting Canteen does not sell customer contact information to third parties.

We may share information with trusted third parties where necessary to operate our business, including:

• Payment providers
• Fraud prevention services
• Delivery and courier companies
• Technology and website service providers
• Legal or regulatory authorities where required by law

5. Data Security

We take reasonable steps to protect customer information from:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration

However, no online system or method of electronic transmission can be guaranteed completely secure.

6. Customer Responsibilities

Customers are responsible for ensuring their contact information is:

• Accurate
• Current
• Complete

Gifting Canteen is not responsible for failed delivery, delayed communication, or account access issues caused by incorrect customer information.

7. Access & Correction

Customers may request access to or correction of their personal contact information by contacting us directly.

Requests will be handled in accordance with applicable New Zealand privacy laws.

8. Retention of Information

We may retain contact information for:

• Order processing
• Legal compliance
• Fraud prevention
• Business recordkeeping purposes

Information will only be retained for as long as reasonably necessary.

9. Changes to This Policy

Gifting Canteen may update this Contact Information Policy at any time without prior notice. Updated versions will be published on our website.

10. Contact Us

If you have questions regarding this policy or your personal information, please contact:

Gifting Canteen
147 Nelson Street
Auckland Central 1010
New Zealand

Phone: 020 448 1849
Email: contact@giftingcanteen.com