Terms of service

1. About Us

Gifting Canteen is an online retailer based in New Zealand offering products including gift cards, fragrances, skincare, confectionery, and related products.

Business Address:
147 Nelson Street
Auckland Central 1010
New Zealand

Contact Email: contact@giftingcanteen.com
Phone: 020 448 1849

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian
  • You are legally capable of entering into binding agreements
  • All information you provide is accurate and complete

3. Orders & Acceptance

All orders placed through the website are subject to acceptance and availability.

Gifting Canteen reserves the right to:

  • Refuse or cancel orders at our discretion
  • Limit quantities purchased
  • Decline transactions suspected of fraud, abuse, reselling, or unlawful activity
  • Request additional verification before processing an order

An order confirmation does not guarantee acceptance or supply of products.

4. Pricing & Payments

All prices displayed on the website are in New Zealand Dollars (NZD) unless otherwise stated.

We reserve the right to:

  • Change prices without notice
  • Correct pricing errors
  • Cancel orders affected by incorrect pricing or technical issues

Payment must be successfully received and verified before an order is processed.

5. Gift Card Sales

Gift card purchases are additionally governed by our Gift Card Terms & Conditions.

Gift cards are not delivered instantly and may require manual review and verification before fulfilment.

6. Shipping & Delivery

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Supplier delays
  • Verification checks
  • Public holidays or peak periods

Gifting Canteen is not liable for delays outside of our reasonable control.

Customers are responsible for ensuring shipping and contact details are correct at checkout.

7. Refunds & Returns

Due to hygiene, safety, and digital product considerations, some items may not be eligible for return or refund.

Refunds and returns are subject to:

  • Applicable New Zealand consumer laws
  • Product condition requirements
  • Our returns eligibility criteria

Gift cards and digital goods are generally non-refundable once delivered or accessed unless required by law.

8. Prohibited Use

You agree not to use the website or products:

  • For unlawful, fraudulent, or abusive purposes
  • For gambling, betting, or prohibited financial activity
  • To infringe intellectual property rights
  • To interfere with website security or functionality
  • To distribute malware, spam, or harmful content

Gifting Canteen reserves the right to suspend or refuse service to users engaging in prohibited conduct.

9. Intellectual Property

All website content including logos, branding, graphics, text, product descriptions, and website design are owned by or licensed to Gifting Canteen and may not be copied, reproduced, or used without permission.

10. Product Information

We aim to ensure all product descriptions, images, and information are accurate; however:

  • Colours and packaging may vary
  • Availability may change without notice
  • Errors or omissions may occur

Gifting Canteen does not guarantee that all website content is always complete, accurate, or current.

11. Limitation of Liability

To the maximum extent permitted by law, Gifting Canteen shall not be liable for:

  • Indirect or consequential losses
  • Delays in delivery
  • Third-party supplier failures
  • Website outages or technical issues
  • Unauthorised access to customer accounts

Our total liability relating to any order shall not exceed the amount paid for the relevant product or service.

12. Privacy

Your use of the website is also subject to our Privacy Policy. By using our services, you consent to the collection and use of information in accordance with that policy.

13. Third-Party Services

The website may contain links to third-party websites, payment providers, or external services. Gifting Canteen is not responsible for the content, security, or practices of third parties.

14. Account Security

If you create an account with Gifting Canteen, you are responsible for:

  • Maintaining confidentiality of your login details
  • Restricting access to your account
  • All activity occurring under your account

Notify us immediately if you suspect unauthorised access.

15. Changes to Terms

We may update these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising in connection with these Terms or use of the website shall be subject to the jurisdiction of the New Zealand courts.

17. Contact Us

For questions regarding these Terms of Service, please contact:

Gifting Canteen
147 Nelson Street
Auckland Central 1010
New Zealand

Email: contact@giftingcanteen.com
Phone: 020 448 1849